Our services

When a dispute arises between an employee and their employer, it is essential to react swiftly. An organisation needs to be aware of its options within the legal framework; rapidly implementing a strategy for a fast and effective resolution- otherwise it will risk damage to its reputation as well as cost.

That's where we can help. Timely intervention normally achieves the best result.

Wiles HR Solutions has over 35 years’ experience successfully resolving disputes with employees, on behalf of employers, minimising where possible, the detrimental impact of a dispute.

Whether the issue is redundancy, grievance or disciplinary, or breakdown of relationships between two people, our experience in relationship management can assist in resolving the situation. We have the expertise and will provide a tailored response for your business to help you stay in control and to ensure that the matter is progressed, allowing you to keep your focus on the business itself.

We also have experience of liaising with ACAS conciliation officers when a dispute arises.

We can provide advice and expertise to guide you through the disciplinary process, coach managers involved and, where necessary, provide HR attendance and advice at formal meetings to ensure procedural risks are minimised. The aim is to minimise the risks of Employment Tribunal proceedings each and every time.

You may be an HR manager who is seeking an independent HR person to assist with a disciplinary or Grievance appeal.

If you are faced with a potential Employment Tribunal claim, receiving early legal advice is vital. Our extensive experience of working with employment lawyers means we can help identify the risks, efficiently prepare documentation and introduce you to or liaise with legal advisers as appropriate.

Formal Grievances arise infrequently, and wherever possible it is best to address situations before the need for formal procedures arise. We can help you to proactively resolve issues before Grievance procedures are commenced, or help you manage a formal grievance, helping to keep your reputation and employer brand intact.

Redundancies have become part of everyday business life in recent years, and particularly in response to the impact of Covid-19. If you need practical and pragmatic assistance in managing individual redundancy consultation, then we can help you. Whether providing guidance and support for managers, preparing letters or drafting workforce communications, we have the experience you are looking for.

If your plans require 20 or more redundancies over a period of 90 days or less, you have a statutory duty to undertake collective consultation in good time. We can project manage this process for you.

The collective consultation process can seem a daunting task, particularly if you do not have a Trade Union or an existing employee forum. We can manage the process of electing employee representatives and forming a consultation body, expertly supporting the process from start to finish.

We also have extensive experience in managing large scale voluntary redundancy programmes as well as working with organisations to implement creative and cost effective alternatives to redundancy that fit business need, whether as short term or longer term measures.

Wiles HR Solutions can help you through the redundancy process from beginning to end, ensuring that your business fulfils all its legal obligations and completes the procedure with as little disruption to normal business activities as possible; whether we are managing the process for you or providing project support for your HR team. We are experienced in advising on these issues at Board level.

We can manage redundancy programmes to achieve your preferred outcomes, yet build confidence and trust from employees in the process at the same time.

Our added value service extends to the provision of help for those who are made redundant, either in one to one counselling or assistance with CV development and job search (often referred to as Outplacement).

Where you have sufficient numbers of employees being made redundant, we can run group workshops looking at these issues, which can further enhance your reputation with employees; these can be carried out online as a webinar.

Performance Management is not simply about sorting out performance issues when things go wrong.

More emphasis is now being given to positively influencing employee performance through greater employee engagement.

Individuals perform at their best when they understand how their role fits your strategy, and when there are clear expectations set for them in their role, and they can see the joint benefits for themselves and the organisation of delivering good performance.

Research shows that there is a strong correlation between high performance and the role of the line manager, and this is where staff engagement is most frequently influenced. We can help you work with your managers to identify how they can influence the performance of their team, both on an individual or group basis.

There are times when individual performance does not align with the employer’s expectations. However, this is not always addressed in appraisals or explored to find out the underlying reasons, which can result in the situation deteriorating. Employees are much more aware of their rights and are prepared to challenge so you need to have confidence that your approach to performance improvement is fair and legal.

Through our pro-active approach to performance management, Wiles HR Solutions will help your managers to identify the causes of the underperformance, to then reset expectations within appropriate timescales for improvement and influencing individual or team engagement with the organisations’ vision and goals. If performance does not improve, then we can advise on or support more formal procedures which either results in improved performance or, at worst, the termination of employment.

This can provide Managers with the knowledge to address other performance issues in the future.

With over 35 years of HR experience, we can offer practical support to Partners, Managers or employees in either mentoring, coaching and management counselling.

Whether new to the organisation or facing a period of change in your business, we can tailor our approach. Meetings can be face to face or at the telephone, to suit your needs, particularly in the light of COVID-19.

If you need advice on the Job Support scheme or other Government initiatives around sick pay, how to manage sickness absence, self-isolation issues, then we can help you. Working your way through the benefits of the schemes and how to deal with employee issues that arise can be daunting, when you are focused on the survival of your business, so we can help take some of the strain for you.